Overview Company is an ultra-high-touch bank that provides extraordinary client service. We believe that one-on-one interactions build lasting relationships. We move quickly to serve our clients’ needs so that their financial transactions are handled with ease and efficiency. Client trust and security are paramount in our line of business. Ultimately, our goal is unsurpassed client satisfaction which will lead to personal referrals – our number one source of new business. The VP, Corporate Digital Banking will be responsible for delivery and support of Company Bank’s Digital Corporate Cash Management offering. This role is focused on the conception, delivery, maintenance, and on-going innovation of the bank’s Corporate Digital Banking offering. This individual will directly lead the Corporate Digital Banking Product Teams and have dotted-line responsibility for a group of talented Scrum-masters and Business Analysts. This is both a strategic and “hands-on” execution role which will require working closely with many teams across Company and its vendor partners, and across levels of seniority from the C-level suite on down. This role reports directly to the VP, Digital Banking within the Digital Channels team. Responsibilities Duties and Responsibilities Drive development of the bank’s Corporate Cash Digital Banking experience. The successful candidate will develop a deep understanding of Company Private and Business Banking Clients, including their use of online and mobile banking channels by actively engaging with clients and the Company client-facing teams on a consistent basis (relationship managers, business bankers, preferred bankers, wealth managers, etc.). Work alongside senior management and key stakeholders to define the road-map for the Corporate Digital Banking offerings and champion to key partners throughout the bank. Monitor competitive trends, evaluate relative product positioning, benchmark Bank relative to key competitors, and target areas for differentiation. Maintain a strong understanding of available Corporate Cash Management marketplace capabilities and the competitive landscape for FRB. Provide timely and strategic points of view to FRB executives around emerging digital offerings and solutions for Corporate Cash Management. Produce and present product-related management reports on an ongoing basis as required, and ensure adherence to the governance requirements of Company’s Project Management Office. Work closely with Digital Channels teams (UX, Analytics and Engagement, Consumer Digital Banking, etc.) and key internal business partners including Marketing, Deposit Services, Information Services and Risk Management teams to manage the cross-channel client experience within the Digital Channels properties. Optimize the services of our partnered vendors by effectively managing the relationships and their deliverables. Working in a hands-on way, successfully manage and deliver large and complex projects. Provide leadership on major initiatives, including vendor solution contracts, implementations and integrations, new product development, etc. Define and analyze metrics that provide insight into usage and client experience associated with products and features under management. Utilize these metrics effectively for key product decisions. Responsibilities include the following: 1) adhering to and complying with the applicable, federal and state laws, regulations and guidance, including those related to Anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.) 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting suspicious activity to the AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank. Qualifications Skills, Knowledge and Abilities Deep experience with Corporate Cash Management space and digital offerings (10+ Years) Strong functional knowledge of Corporate Cash Management Products and Features including Wires ACH Payments Positive Pay Authorization / Entitlements Demonstrated ability to build strong relationships and work across multiple internal stakeholders, business areas, and external providers to develop a strategy, road-map and deliver high quality solutions (Full Lifecycle ownership from ideation through to implementation and support.) Demonstrated expertise in software implementation, in both a software development as well as a SaaS context (integration of vendor solutions) Track record delivering projects using Agile/Scrum in a highly-regulated environment and, ideally, experience implementing Agile in a legacy waterfall environment. Strong experience working with IT Partners as well as Risk Management partners (OpRisk, Compliance, BSA/AML, Fraud Prevention, Information Security) on new digital products that may or may not have ever been released to the market. A strong team player and leader (Planning, Communications, and Managerial Skills) Excellent communication and interpersonal skills, including ability to deliver presentations and coordinate across the firm Experience soliciting, gathering, analyzing, user input and requirements. Provides extraordinary service. Education Undergraduate degree required (Masters preferred, not required). ()
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