Other: PT Customer Service Representative - Bilingual (English / Spanish) - Redwood City, California

Oportun is a financial technology company founded in 2005 with the mission of providing credit-building, affordable loans to the approximately 25 million US Hispanics whose needs are not being met by traditional financial institutions. Oportun uses advanced data analytics and technology to ---score--- and lend money to individuals with limited credit history --- people other lenders consider ---unscorable.--- We offer bilingual (English/Spanish) servicing and documentation via telephone, Web, mobile, or in-person through our nearly 190+ locations in California, Illinois, Nevada, Texas, and Utah.In recognition of Oportun---s goals of increasing economic opportunity for its clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution in November 2009 and re-certified in October 2013. At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, ---Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others--- And that is what we do here every day.--- Responsibilities: What is a Customer Loyalty Representative?Our Customer Loyalty Representative creates & generates a WOW and UNIQUE customer service experience. At Oportun; Customer Loyalty Reps are passionate about listening, helping, and connecting with people. As a Customer Loyalty Representative you make the mission of Oportun come to life by educating our customers about our responsible affordable loans, and the benefits of establishing credit through our loans. You are goal oriented, and results driven while working under pressure, meanwhile always nurturing the Oportun brand. If given a nickname we would call our Customer Loyalty Representatives the Superheroes (minus the cape) of the company. Our stores are located in neighborhoods where customers live and work. Our stores are open 7 days a week with hours between 10 AM and 7 PM. PT CLR---s are scheduled up to 25 hours per week in our stores. If building your career while helping others build a better future is your calling, come be a part of our mission.How to Wow: Greet & Welcome every customer that walks in your store --- We love visitors Every interaction is an opportunity to build trust --- Listen, educate, and offer a solution You seamlessly provide Oportun customers with all transactions, while always following company policies & procedures Effectively work in a team environment, remember team work makes the dream work Plant, Water, and Grow the Oportun brand by establishing relationships with new potential Oportun customers. You love to participate in local community events We count on you to protect Oportun---s customer information Create a positive, fun, welcoming, and good looking environment Needed to be Unique: Bilingual English/Spanish (REQUIRED) When it comes to listening & communicating skills, you---re off the charts, with the ability to carefully listen and make every customer feel valued and welcomed Customer service and Sales experience will make a huge difference in your ability to take on this challenge Responsible for understanding and achieving sales strategies & goals Utilizes good decision making to take initiative to resolve Oportun---s customers concerns Provide everything customers need to make their experience unforgettable Comfortable with initiating conversations Positive Attitude. Goal Setter. Goal Accomplisher. Team Player Detail Oriented and Responsible Need to have flexibility in scheduling (Stores are open evenings & weekends) High School diploma or equivalent Ability to smoothly find your way around a computerInterested Please apply at our career website: http://bit.ly/JobsOportun or Email your resume to [Click Here to Email Your Resum--] and call to schedule your interview appointment at 650-810-8815 or 650-542-1021* ()