NOW OFFERING $500 SIGN-ON BONUS for this position in Rohnert Park* Apply online & join us for our local hiring event on Tuesday, August 16th between 10:00am & 4:00pm at 520 Raley's Towne Center, Rohnert Park, CA 94928 Advance America is a respected leader in the consumer financial and loan services industry. Helping people advance in life - with fast access to cash transfers, pre-paid debit cards, loans and tax services - is what we're all about. We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company.Competitive WagesUncapped Bonus PotentialLife/Health Benefits401(k) Savings PlanEducational AssistancePaid Vacation/HolidaysGreat Schedules To learn more about Advance America visit https://www.advanceamerica.net/careers Job Summary: This is a customer-facing position in locations that offer financial products such as but not limited to: secured and unsecured loans, money transfers, tax preparation, and card services. The Center Sales Manager is responsible for the effective operation and continued growth of the Center with direction from the Divisional Director of Operations. This position ensures that each team member is trained in all procedures, policies, products, and programs. Exceptional customer service, attention to detail, and a passion for sales is a must. This is a performance based position as measured by the center's results. The Center Sales Manager will increase overall performance, productivity, and profitability and, is responsible for building sustainable customer relationships with successful delivery of customer service and monitoring/measuring customer satisfaction. The Center Sales Manager will also promote employee engagement, teamwork and job satisfaction through continued coaching and development. Job Responsibilities: Relationship Building /Customer Experience: Build strong relationships with current and prospective customers, in person, in the market and over the phone. Monitor and measure customer satisfaction. Take the lead on case management for delinquent accounts. Product Promoter and Sales Champion: Understand, recommend, and sell financial products and services to customersHolds team members accountable to individual and center goalsTrains and coaches team members on effective sales techniquesEducates new customers on product offerings and associated benefitsCross sells core/ancillary products while center staff completes customer transaction before customer leaves center Marketing: Responsible for the on-going marketing strategy and physical marketingFour Walls Marketing- Inactive calls, cross-selling, professional image.Outside Marketing- Develops marketing plan, tracks marketing success, organizes local store marketing (LSM) and community events, develops effective business partner relationships, etc.Tracks performance of local center marketing programs to determine effectiveness Operations: Responsible for managing the entire P&L to meet Revenue, Expenses and CGPP&L Responsibility: Manages the entire P&L to meet Revenue, Expenses and CGPUnderstands budgeted financial expectations and implements a strategy to successfully meet or exceed expectationsGuides daily, weekly, monthly focus of center goals and objectivesDelegates tasks and responsibilities to appropriate team members Training: Instruct and ensure team members are trained and adhere to company policies and procedures Compliance: Adhere to all points of the Company Creed and regulatory requirementsEnter customer and transaction information accurately into the point of sale systemCreate and maintain accurate customer files,Adhere to local, state and federal regulatory requirements. Collections Counselor: Direct the collection of money from past due, NSF and write-off customers, consistent with Company policy and regulatory requirements.Lead on delinquent customers identified as a potential risk for write offCounsel and re-establish expectations with potential risk customers Human Resou ()
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