Job Description:General Description of Duties. The position of Coordinator Education Support provides support to Informatics. Education department personnel. This position is responsible for supporting the. daily operations of the education team, including maintaining training documentation records, coordinating training rooms, responding to education phone and email inquiries, maintaining inventory of classroom education materials, creating training schedules, assisting with scheduling and registration of end users for training, and development of training documentation and end user communications. This position reports directly to the Supervisor of Informatics Education. Essential Job Functions include\: * Coordinate the day to day activities and logistics for education department initiatives, and provide administrative support to education department personnel. * Coordinate the use of training rooms and maintain training room schedule. * Coordinate room set up prior to class as requested by educator and ensure computer and audio visual needs are taken into account. * Ensure all materials and supplies needed for the class are prepared and ready prior to training. * Assist with on boarding of contracted resources for elbow support and training. * Manage all schedules including classes, rounding, staffed labs, go-live and floor support post go-live for education team. * Coordinate printing of course materials with print shop. Inventory on weekly basis education workbooks, quick start guides, tent cards, and other classroom and office supplies. Order as needed. * Run day to day logistics of training rooms. * Assist Department Supervisors, Managers, and Directors in selecting the appropriate course tracks for their staff, and effectively answer any questions they may have. * Support Educators in the development of written communication updates and training material for distribution to end user population. * Assist the Supervisor in administrative tasks and in the management of education projects and schedules. * Work with members of the education team to meet training goals efficiently, effectively, and within the specified time frame. * Responsible for reporting any hardware, software, or network problems to via CSM and following up to ensure timely resolution. * Ensure that training rooms are tidy following training classes and refreshed for next day sessions as applicable. * Coordinate participant registration and completion for training sessions and assist in distribution of status reports. * Once training is complete, update LMS to reflect employee training competency was demonstrated. * Generate session evaluations and certificates as applicable. * Maintain an organized library of all session courseware and materials in education department's shared document library on SharePoint. * Coordinate training for new end users and ensure that they are enrolled in correct classes. * Continuously update internal portal with current training materials. * Work with vendors to maintain training rooms. * Manage Informatics Education ticketing queues. * Provide onboarding support for new hires. * Assist with New Hire Orientation. * Perform other duties as assigned. * High school graduate or equivalent. * Bachelor's Degree preferred. * Minimum of three to five years related experience in event planning, training coordination, and/or equivalent required. * LMS experience preferred. * EPIC experience preferred. * Any combination of relevant experience and education will be considered. * Good working knowledge of MS Office applications, including\: Word, Excel, PowerPoint, Access, Visio, Publisher, and Outlook. * Proficient use of SharePoint, Adobe Acrobat Pro software, and Snag IT. * Applied knowledge of remote learning and/or meeting applications preferred. * Knowledge of learning management systems preferred. * Strong written and verbal communication skills; effective interpersonal and team work skills; ability to present content in a variety of delivery formats. * Energetic and engaging; flexible and adaptable. * Ability to work collaboratively with instructional designers, other organizational departments and with IT teams and end users. * Ability to work effectively with all levels of management, staff, customers, and vendors. * Strong project management skills with the ability to organize and prioritize multiple tasks. * Detail-oriented with excellent analytical and problem solving skills. * Excellent customer service skills and ability to effectively communicate with individuals by phone, e-mail or in person. * Action and outcome oriented. * Highly motivated self-starter with the ability to work independently within aggressive timeframes. John Muir Health is a nationally recognized, not-for-profit health care organization. It includes John Muir Medical Mnter, Walnut Creek (554-bed acute care facility) , which serves as Contra Costa County's only designated trauma center and John Muir Medical Center, Concord (245-bed acute care f ()
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