Plexus Worldwide is one of the largest, fastest growing and most profitable consumer specialty finance companies in the United States, with a family of brands to include Plexus Worldwide The rapid growth of the company has created a wealth of career opportunities. This year we are launching an e-commerce business which will offer innovative products online to millions of people who cannot count on banks to solve their everyday financial needs. If you are looking for a dynamic career with significant earning potential and tremendous advancement opportunities, you have come to the right place. Position Summary: Plexus Worldwide is seeking an Application and Product Support Specialist to join the contact center supporting our new online business, This role will be part of the initial contact team for customers interested in our products and will be responsible for assisting customers in completing applications on line and over the phone, informing customers of the product features and terms, and persuading customer to submit their application. Plexus Worldwide offers a competitive benefits package, which includes: Competitive base salary Group Healthcare Plan 401k with matching company contribution Flexible Spending Account Paid Time Off Company training Accelerated career advancement Essential Duties and Responsibilities: Receive inbound calls including transferred sales leads and calls from current and potential customers. Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application. Answer questions about the product details, the company, and issues with account for the customers. Assist customers with any technical issues experienced with website and escalate any issues to management appropriately. Perform basic account maintenance activities. Meet Quality Assurance Requirements and other key performance metrics. Specific Knowledge, Skills and Abilities: Excellent interpersonal, written, and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone. Must possess and be able to demonstrate strong influencing and closing skills. Ability to learn and navigate new software quickly Ability to type 30 wpm+ Bachelor's Degree preferred, but not required Previous telesales experience a plus, but not required Minimum Required Qualifications Criminal background check required Must be at least 19 years of age Plexus Worldwide is an Equal Opportunity Employer. ()
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